Introduction
At Ramona Magic, we strive to ensure complete satisfaction with your purchases. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
- Return Period: You have 30 calendar days to return an item from the date you received it.
- Return Process: To initiate a return, please contact us at [email protected] with details of the product and the reason for return. We will provide you with further instructions on how to proceed with the return.
Non-Returnable Items
- Certain items are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
- Additionally, we do not accept returns for intimate apparel, gift cards, and downloadable software products.
Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you about the status of your refund after inspecting the item.
- Approved Returns: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain amount of days, depending on your card issuer’s policies.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
Shipping
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Discounted or Sale Items
- Only regular priced items may be refunded. Unfortunately, items on sale or purchased with a discount cannot be refunded.
Contact Us
If you have any questions on how to return your item to us, contact us at [email protected].